Shipping Policy

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To view our return policy, click here.

Furniture & LTL Freight Delivery

Furniture and other very large products are usually delivered by an LTL freight carrier. The carrier will schedule a delivery time and provide curbside delivery. For curbside delivery, the customer is responsible for moving the furniture into their house and setting it up. Assembly instructions are provided. Some products arrive already completely assembled.

Full-Service / White-Glove Delivery - If a product includes Full-Service or White-Glove Delivery, it comes with in-home delivery, setup, and removal of all packaging for a completely stress-free experience.
If a product does not mention this service, it will be shipped via LTL (curbside delivery). Full-service delivery is also available for an additional charge.

The customer is responsible for all freight charges and restocking fees if they refuse delivery of LTL freight delivered items. Both the freight charges and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit. The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.